1-2 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We are happy to work with you to design something just for you. We'd love it! Please note that custom orders are a $100 minimum. There can be more than one item in the order, but the total for the order needs to be $100 or more. When working with you on custom orders, we will be in agreement on pricing and the ship date prior to the item(s) leaving the Stones studio.
Your order will come with a zip lock plastic bag and a chemically treated piece of paper to help prevent tarnish and discoloration. When you aren't wearing your necklace, place it in the baggie with the black strip inserted in the bag, and remove as much extra air in the bag as you can. Zip it up.
We happily accommodate wholesale orders. We can custom design a piece or a line with you as our design partner. This way we can create exactly what you want, within your pricing comfort.
Or, if you want to choose pieces from the site, we can offer a 15% discount for 10 or more pieces, or a 10% discount for 2-9 pieces. Every reorder will be at the 15% rate regardless of the number of pieces in the order. This discount cannot be combined with any other discounts or promotional offers. We will also remove tax from your purchase if provided a copy of your resale permit.
Stones uses the United States Postal Service, shipping priority 2-3 day which provides a tracking number so that you can track your package as it makes its way to you. Should you wish to sign for your purchase instead of having it left in your mailbox or at your door, we can add, "signature required" to your delivery instructions. Stones cannot be responsible for packages that are stolen or otherwise unaccounted for after delivery. Please let us know within 12 hours of purchase if you want us to add "signature required" to the postal instructions. There is a $3.00 fee which can be purchased on the Stones website under "Shipping upgrade".
Stones uses the United States Postal Service, shipping priority 2-3 day in the continental United States, which provides a tracking number so that you can track your package as it makes its way to you. Fees are $8.00 for the first item as it will fit into the small USPS box. It is $14.00 for two to eight items as we then need the medium sized USPS box. We can convo on any additional cost should you wish to have additional insurance to cover the value of multiple items.
Please let me know should you have three or more items so that I can adjust the shipping rates, as a $6.00 charge will automatically be applied to each item when you add three or more into your cart. We don't want you to pay more for shipping than necessary. : 0)